Privacy Policy


Before using or accessing our platform, read this Terms of Service page carefully!

Roles and Responsibilities

Who does this policy apply to?
This privacy policy applies to you if you are a TLD Global customer, a subscriber to our services, or simply visiting our website.

If your customers purchase goods through your store via TLD Global but are not registered users of our platform, we act as the “data processor” on your behalf, the merchant. This means we process their data solely to deliver our services to you, following your instructions or as required by law. As the merchant, you are responsible for ensuring that your customers’ personal data is handled in compliance with all applicable data protection laws. This includes notifying them about how we, as a service provider, collect and use their data to support your business.

Our responsibilities
For registered TLD Global customers and website visitors, we serve as the “data controller” of your personal data. In this role, we decide how and why your data is processed to provide and manage our services.

Your responsibilities
Please review this Privacy Policy carefully.
If you provide us with personal information about others—such as registering on someone else’s behalf or sharing customer data—or if someone else submits your information to us, we will only use that data for its intended purpose. By submitting this information, you confirm that you have the authority to permit us to process it on your behalf under this Privacy Policy.

When Does TLD Global Collect Your Data?

We collect information from you as you engage with our platform and services in two ways:

  • With your explicit consent

  • Automatically, to enable service functionality.

Information Collected with Your Consent
We collect data when you voluntarily interact with TLD Global, such as:

  • Account Registration

  • Content Submission

  • API Connections

  • Product Listings

  • Communications (email, chat, social media)

  • Marketing Preferences

  • Demonstration Requests, Surveys, Contests, or Referrals

Information Collected Automatically
We also collect technical and usage data automatically when you:

  • Visit our website

  • Use our product tools (e.g., mockup generator)

  • Access our support resources

  • Submit or manage orders

What Data Does TLD Global Collect?

We collect only what’s necessary to provide and improve our services:

  • Contact and Basic Info: Name, address, phone, email

  • Financial Info: Payment method, transaction data

  • Product Data: Designs, uploads, product info

  • Order Info: Sales data, order details, customer info

  • Technical Data: IP, browser, OS, device, login info, usage behavior

Sensitive Info
We do not collect sensitive personal data (e.g., religion, health, biometrics, etc.)

Children’s Info
Our services are for users 18+. We do not knowingly collect data from anyone under 16.

How and Why Do We Use Your Data?

Core Services
We use your data to:

  • Fulfill orders

  • Authenticate users

  • Process payments

  • Secure the platform
    (Legal basis: contract performance, legitimate interest)

Service Improvement
We analyze usage, test features, and gather feedback
(Legal basis: legitimate interest)

Customer Support
To communicate updates, fix issues, and assist users
(Legal basis: contract performance)

Marketing (With Consent)
To send updates, offers, and promotions
(Legal basis: explicit consent)

Legal Bases Explained

  • Consent: You opt in (e.g., for marketing). Withdraw anytime via [email protected].

  • Contract: We need your data to provide services.

  • Legitimate Interests: Business functions that don’t override your rights.

User Rights and Choices

You have the right to:

  • Access: Know what data we hold

  • Erasure: Request deletion

  • Withdraw Consent: Opt out at any time

  • Complain: Contact us or your local authority

  • Data Portability: Export your data

  • Rectification: Correct or update your info

Your Choices

  • Data Submission: Optional, but may affect service availability

  • Marketing Preferences: Unsubscribe via email or settings

  • Cookies: Manage via browser settings

How Do We Store and Protect Your Data?

We use secure servers, encryption, and strict access controls to protect your data.

Security Measures Include:

  • Secure cloud infrastructure

  • MFA for internal access

  • 24/7 monitoring and WAF

  • Hosting through providers with robust physical safeguards

Data Storage
Data is stored securely in trusted cloud environments.
Primary storage is in the US. Some processing may occur in 3 Coleman Street #03-24 Peninsula Shopping Complex, Singapore (179804).

Your Responsibilities

  • Protect your account credentials

  • Report any suspected breaches to [email protected] or (+84) 888 957 999

Data Retention

We retain data:

  • As long as your TLD Global account is active

  • Up to 6 years after last use unless you request deletion sooner

  • Immediately upon request, unless legal obligations apply

Third-Party Data Sharing

We only share data with trusted providers when necessary:

  • Manufacturers: To fulfill orders

  • Hosting/Infrastructure: To power our platform

  • Customer Support Tools

  • Payment Processors

  • Analytics Providers (only with consent)

  • Legal Authorities (as required)

  • Merchants: Order info shared with store owners

Data Sharing Safeguards
All partners comply with relevant data protection laws. Shared data is minimized and may be anonymized where possible.

Privacy Policy Updates

We may update this Privacy Policy periodically. Changes will appear here.
For major updates, we’ll notify you via email or in-app message.