Refund Policy

We stand behind the quality of our products and guarantee our workmanship 100%. For further Return and refund policy including our fulfillment service. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Eligible for Replacement or Refund:

  • The product is flawed or damaged.

  • The print quality is poor or incorrect.

  • The product received is different from what was displayed or described.

To process a claim, please email [email protected] with:

  • Photos of the received item(s), including detailed shots showing the issue.

  • A clear description of the problem.

  • A photo of the packaging label (for shipping-related issues).

If your claim is approved, we’ll arrange a free replacement or refund depending on the case. Do not return items unless instructed—many issues can be resolved without return.

Return Conditions

  • We do not accept returns for user errors such as incorrect size, color, or address input.

  • Return shipping fees are non-refundable and must be covered by the customer unless otherwise stated.

  • Unauthorized returns or returns of items that have been washed, worn, or damaged by the user will not be accepted.

  • All claims must be submitted within 30 days of receiving your order.

  • No exchanges or refunds will be processed for items delivered more than 1 month ago.

Exchanges (if applicable)

We only exchange items that are defective or damaged. If approved, we’ll send you the same item as a replacement. You do not need to return the defective item in most cases.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.

  2. Contact your credit card company (posting times may vary).

  3. Contact your bank (some banks take longer to post refunds).

If you’ve done all of the above and still haven’t received your refund, contact us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Gifts

If the item was marked as a gift and shipped directly to you, a gift credit will be issued upon return approval.
If the gift giver had the item shipped to themselves, the refund will be sent to the gift giver.

Common Scenarios & How We Handle Them

Issue Resolution
Wrong item shipped Replacement sent
Damaged item Replacement sent after inspection of submitted photos
Poor print quality (factory error) Replacement sent
Size discrepancy >2 cm Replacement sent
Missing item in order Missing item sent or partial refund based on item value
Shipment delay > 5 business days (US) or > 8 days (international) Replacement sent
Artwork not following guidelines Seller’s responsibility to replace
Incomplete shipping info (e.g., missing phone or zip code) Seller’s responsibility
Incorrect size ordered by customer Seller’s responsibility

Important Notes

  • Slight color or size variation (1–2 cm) may occur and are not considered defects.

  • TLD Global does not cover damages caused by shipping carriers or customs inspections unless clearly our fault.

Shipping Returns

If instructed to return an item:

  • Send to the return address provided by TLD Global.

  • Customers are responsible for return shipping costs.

  • For items valued over $75, consider using trackable shipping or insurance—we are not responsible for lost returns.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.